General Guidelines At Cowboy Goods Co., we take pride in the quality and craftsmanship of our handcrafted products. Our refund policy is designed to ensure your satisfaction with every purchase.

Return and Refund Eligibility

• Custom Items: Due to the bespoke nature of our handcrafted rocking horses and other custom products, these items are generally non-refundable (all sales final) unless there are defects in materials or workmanship. We provide detailed photos and descriptions before purchase and encourage you to reach out with any questions.

• Ready-Made Items: For non-customized items, returns can be made within 14 days of receipt if the item is in its original condition. The item must be unused and in the same condition that you received it. It must also be in the original packaging.

Process for Returns To initiate a return, please contact us at [Your Contact Information]. Provide your order number, details about the product, and the reason for the return. We will respond promptly with instructions on how to return the item from your location.

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